Senior Operations · Berlin · EMEA

Jorge Aguilar

Senior operations leader for marketplaces and mobility.

Previously: Bliq · Bolt · Wolt

Get in touch → See my work

Currently

Open to Senior Operations Manager roles.

Marketplace & mobility preferred · open to any scale-up.

Berlin · remote EU · open to relocation.

Full-time or senior contract.

Available immediately.

What I do differently

Every operations problem I’ve worked on looks the same from a distance: a supply bottleneck, a demand gap, or a loop that’s too slow. The work is pattern recognition, not applying frameworks.

Selected impact

Selected work

Case studies and self-directed projects.

01 · Featured case study

Nexio Fleet — Building compliance-native product for Berlin PHV fleets.

Strategy, operations and product at an early-stage compliance SaaS. I translated regulatory frameworks (LABO, PBefG) into product specifications, ran field discovery with fleet operators and drivers, and built the systems that make compliance measurable.

  • Product ownership. Specs for the Driver App and Fleet Dashboard, QA across iOS, Android and web, and structured feedback loops between operations and engineering.
  • Compliance at scale. The framework underpins compliance for 800+ active drivers across 8 fleet operators in Berlin and Brandenburg.
  • Automation. Manual reporting effort down 60–70% via Python pipelines integrating Uber and Bolt platform data.

2025 — Present · Senior Strategy & Operations Manager · 6+ months

Read the case study

Reference letter on file from Aleksander Boski, CEO and co-founder of Nexio Fleet GmbH.

FLEET DASHBOARD DRIVERS 800+ OPERATORS 8 FLAGGED 6 DRIVER SHIFT BREAK STATUS Compliant Break short Compliant COMPLIANCE RATE · 12 WEEKS
Fleet dashboard — abstract representation

02 · Featured case study

Bliq — Rebuilding fleet supply in a market that already had incumbents.

Drivers and fleets already belonged to Uber and Bolt. Incentives bought activation and never bought retention: fleets switched on for a bonus, and switched back when it ended. I designed an Earnings-per-Hour model with a service-level agreement attached, piloted with one fleet before it went near the network.

  • The fleet insight. Operators wanted predictability, not bigger bonuses — short campaigns made vehicle planning impossible, so the model committed to earnings across the low season.
  • SLA as the mechanism. The guarantee was conditional: >90% acceptance, ≤10% cancellations and availability at peak, so subsidised supply became actual capacity.
  • Attribution. I owned the pilot design, the SLA, the budget and the rollout call; the 4.7× driver growth over the period is a company-level result the pilot contributed to.

Jul 2024 — Jul 2025 · Supply Operations Manager · 12 months

Read the case study

Reference letter on file from Bliq, available via the Certificates section.

THE SUPPLY WHEEL Reliable supply Better ETAs Passenger exp. Completed trips Utilisation Less bonus Efficient budget Useful supply NOT NOMINAL SUPPLY
Supply flywheel — SLA keeps it turning
See all case studies
Publication

Operations in Motion

How is technology changing the way businesses actually operate?

See all field notes
Approach

How I work, and how I lead.

Earned through operating across mobility platforms, sharpened through analytical work. These are the principles that turn marketplace operations into systems thinking — how I diagnose, plan, and execute.

How I lead teams and run operations. Seven layers of operating frameworks: how I show up, how I build team performance, how I turn goals into execution, how I improve the system itself, and how service delivery gets driven across teams I don't manage.

→ Read the frameworks → Seven principles, in full
Experience

Operations across mobility marketplaces, SaaS, and B2B.

Currently: Senior Strategy & Operations Manager @ Nexio Fleet. Previously: Bliq · Bolt · Wolt.

→ Full experience
Get in touch

Building something interesting?

Looking for a senior operations leader for a marketplace or mobility business? I’m based in Berlin and work across EMEA — tell me about the team and where operations needs to go next.

Send me a message or Book a 30-minute call

Prefer email? hello@jorgeag.com

→ More about my background, principles and toolkit